| Customization: | Available |
|---|---|
| After-sales Service: | Guarantee Period 2 Years |
| Warranty: | Guarantee Period 2 Years |
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Q1:What types of mechanical products does your company mainly export?
A:We mainly export equipment for slaughtering cattle, sheep, chickens, ducks and pigs, meat processing equipment, feed production equipment, cold storage rooms, storage/refrigeration systems, etc. For specific models and parameters, you can refer to our product catalog or official website, or contact us for recommendations.
Q2:Do mechanical products comply with international standards (such as CE, ISO, UL, etc.)?
A:Yes, our products have passed certifications such as SGS, ISO, UL, and CE, and meet the safety and performance requirements of the market.
Q3:Can customized mechanical solutions be provided?
A:Yes. We support customized design based on customer requirements, including size, power, degree of automation, etc. Please provide detailed technical requirements so that we can recommend to you.
Q4:Does the quotation include freight charges and customs duties?
A:We support term prices such as EXW/FOB/CIF. Freight charges and tariffs need to be calculated separately according to the mode of transportation and destination. We can assist in arranging logistics and estimating the cost.
Q5:What are the payment methods? Is there an installment payment option?
A:We accept T/T payment. For large orders, installment payment can be negotiated (such as 30% deposit +70% to be paid before shipment). The specific terms are subject to the contract.
Q6:Is there any discount for bulk purchase?
A:Yes, discounts can be enjoyed when the order quantity is large. Welcome to contact the sales team for detailed quotations.
Q7:How long is the delivery time?
A:The delivery time for standard products is 15 days. Customized products require additional confirmation. The specific time will be confirmed based on the production schedule of the orders.
Q8:What are the modes of transportation? How to track the goods?
A:We offer sea transportation (full container load/less-than-container load), air transportation or land transportation, and will provide real-time tracking of the bill of lading number.
Q9:Can export packaging and anti-rust treatment be provided?
A:Yes, we use wooden crates/iron frames/moisture-proof film for packaging and carry out anti-rust treatment to ensure the safety of long-distance transportation. Special requirements can be stated in advance.
Q10:How to ensure after-sales service and spare parts supply?
A:We offer a 12/24-month warranty period. Commonly used accessories are in stock all year round. For urgent needs, they can be delivered by air.
Q11:Is installation guidance and operation training provided?
A: Yes, we offer English manuals, video tutorials, and can arrange for engineers to provide remote or on-site guidance (costs to be negotiated separately).
Q12:How to deal with quality problems that occur?
A:Customers can submit videos/photos of the malfunction, and we will respond within 12 hours. For those that are indeed quality issues, free repair or replacement of parts will be provided.
Q13:Is it necessary to provide the certificate of origin or the test report?
A:Yes, we will assist in handling documents such as CO to ensure smooth customs clearance.
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