| Customization: | Available |
|---|---|
| After-sales Service: | Guarantee Period 2 Years |
| Warranty: | Guarantee Period 2 Years |
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| Q1:What types of mechanical products does your company mainly export? A:We mainly export equipment for slaughtering cattle, sheep, chickens, ducks and pigs, meat processing equipment, feed production equipment, cold storage rooms, storage/refrigeration systems, etc. For specific models and parameters, you can refer to our product catalog or official website, or contact us for recommendations. Q2:Do mechanical products comply with international standards (such as CE, ISO, UL, etc.)? A:Yes, our products have passed certifications such as SGS, ISO, UL, and CE, and meet the safety and performance requirements of the market. Q3:Can customized mechanical solutions be provided? A:Yes. We support customized design based on customer requirements, including size, power, degree of automation, etc. Please provide detailed technical requirements so that we can recommend to you. |
| Q4:Does the quotation include freight charges and customs duties? A:We support term prices such as EXW/FOB/CIF. Freight charges and tariffs need to be calculated separately according to the mode of transportation and destination. We can assist in arranging logistics and estimating the cost. Q5:What are the payment methods? Is there an installment payment option? A:We accept T/T payment. For large orders, installment payment can be negotiated (such as 30% deposit +70% to be paid before shipment). The specific terms are subject to the contract. Q6:Is there any discount for bulk purchase? A:Yes, discounts can be enjoyed when the order quantity is large. Welcome to contact the sales team for detailed quotations. |
| Q7:How long is the delivery time? A:The delivery time for standard products is 15 days. Customized products require additional confirmation. The specific time will be confirmed based on the production schedule of the orders. Q8:What are the modes of transportation? How to track the goods? A:We offer sea transportation (full container load/less-than-container load), air transportation or land transportation, and will provide real-time tracking of the bill of lading number. Q9:Can export packaging and anti-rust treatment be provided? A:Yes, we use wooden crates/iron frames/moisture-proof film for packaging and carry out anti-rust treatment to ensure the safety of long-distance transportation. Special requirements can be stated in advance. |
| Q10:How to ensure after-sales service and spare parts supply? A:We offer a 12/24-month warranty period. Commonly used accessories are in stock all year round. For urgent needs, they can be delivered by air. Q11:Is installation guidance and operation training provided? A: Yes, we offer English manuals, video tutorials, and can arrange for engineers to provide remote or on-site guidance (costs to be negotiated separately). Q12:How to deal with quality problems that occur? A:Customers can submit videos/photos of the malfunction, and we will respond within 12 hours. For those that are indeed quality issues, free repair or replacement of parts will be provided. |
| Q13:Is it necessary to provide the certificate of origin or the test report? A:Yes, we will assist in handling documents such as CO to ensure smooth customs clearance. |
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